Terms and Conditions

By creating an account or using whatsappautomation.co.in or our WhatsApp automation service (the “Service”), you agree to these Terms and Conditions and our Privacy Policy. If you use the Service for a business, you confirm you can bind that business. If you do not agree, please do not use the Service. The Service is provided by .

The Service lets businesses automate WhatsApp conversations using the WhatsApp Business Platform, including bots, product catalogues, follow-ups and an AI agent. We may add, change or remove features from time to time.

• You must be at least 18 and legally able to enter into a contract.
• You must give accurate information and keep it up to date.
• You are responsible for keeping your login details safe and for all activity under your account.

The Service depends on the WhatsApp Business Platform, which Meta operates. You must follow Meta’s WhatsApp Business Terms of Service, Business Messaging Policy and Commerce Policy. Meta decides which templates are approved and may change its rules, message rates and limits, or restrict or suspend accounts. We do not control Meta and are not responsible for its decisions.

You must get valid permission (opt-in) from people before sending them business-initiated messages, and honour opt-out requests quickly. You are responsible for following all applicable laws, including data protection, consumer protection and telecom rules, and for the content you send.

You must not use the Service to:

• send spam or unsolicited bulk messages
• promote illegal, misleading, abusive or hateful content, or sell goods and services that Meta or the law prohibits
• infringe anyone’s rights or send malware
• harass, deceive or impersonate others
• bypass limits, interfere with the Service or attempt to access it without permission
• resell the Service without our written permission

We may remove content or suspend accounts that break these rules.

The AI agent generates replies automatically and may sometimes be inaccurate or incomplete. You are responsible for setting it up, reviewing and monitoring it, and for what it sends to your customers. Do not rely on it for legal, medical or financial advice. You may use the AI agent only for your own business’s customer conversations, not to offer a general-purpose AI assistant to the public, as Meta’s terms do not allow this.

You agree to pay the fees set out in your quote, order form or plan. WhatsApp (Meta) message charges are separate and follow Meta’s rates, which Meta may change. [DESCRIBE HOW META MESSAGE CHARGES ARE BILLED, e.g. passed through at Meta’s rates] GST and other applicable taxes are added to the fees. [ADD BILLING CYCLE AND AUTO-RENEWAL TERMS] We may suspend the Service if payment is overdue.

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You own the content and customer data you bring to the Service. You give us permission to process it only to provide and improve the Service and as described in our Privacy Policy. You are responsible for having the rights and consents needed for that data.

We and our licensors own the Service, including its software, design, logos and content, excluding your content. We give you a limited, non-exclusive, non-transferable right to use the Service while you comply with these terms.

The Service may link to or work with third-party services, including Meta, payment processors and AI providers. Their terms and policies apply to your use of them, and we are not responsible for them.

We aim to keep the Service available, but it may be interrupted for maintenance, updates or reasons beyond our control. Support is available as described on our Contact page.

To the extent permitted by law, the Service is provided “as is” and “as available”. We do not promise that it will be error-free, uninterrupted or that it will deliver specific sales or results.

To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, or for lost profits, data or business. Our total liability for any claim relating to the Service is limited to the fees you paid us in the [12] months before the claim arose. Nothing here limits liability that cannot be limited by law.

You agree to cover us against claims, losses and costs arising from your content, your messages, your breach of these terms or your breach of any law or Meta policy.

You can stop using the Service at any time. We may suspend or end your access if you break these terms, if Meta restricts your account, if payment is overdue or if required by law. After termination, your right to use the Service ends and we handle your data as described in our Privacy Policy.

These terms are governed by the laws of India. Courts in have exclusive jurisdiction over disputes, subject to any dispute-resolution process we agree on in writing.

We may update these terms from time to time. The date at the top shows the latest version. Continuing to use the Service after changes means you accept them.

Questions about these terms? Email or visit our Contact page.