Frequently asked questions

WhatsApp automation means using a tool to send, receive and manage WhatsApp messages without typing every reply by hand. It covers a WhatsApp bot, product catalogue sharing, scheduled broadcasts and rule-based follow-ups.

No. You build replies, menus and catalogue flows with a simple no-code builder. If you can use WhatsApp, you can set it up.

Yes, when it is done through the official WhatsApp Business API and you follow WhatsApp’s rules: message people who have opted in, use approved templates and avoid spam. Our setup is built around these rules.

In most cases, yes. Your number is connected to the official WhatsApp Business API with guided setup. Some numbers may need to be moved off the WhatsApp Business App first, so talk to our team before you begin.

A phone number for WhatsApp Business, a Meta business account, and your content such as FAQs and product details. Meta may ask for business verification to unlock higher messaging limits.

Tell us about your business on the contact page or on WhatsApp. We will guide you through connecting your number and building your first automation.

We do not have a one-size-fits-all price list. Plans are tailored to your business, so get a quote and we will recommend the right setup and explain every cost. WhatsApp (Meta) also charges separately for some message types.

On Meta’s October 2026 rate card, a marketing message costs about ₹0.8631 and a utility or authentication message about ₹0.115. GST is extra. Rates can change, so check Meta’s pricing page for the latest.

Partly. Since 1 October 2026, the first 1,000 service messages (replies inside the 24-hour window) per business number each month are free, and further replies are charged at the utility rate.

Yes. Ask us for a demo on the contact page and we will show you the tool with your own use case.

GST is added to our fees as applicable and shown clearly on your invoice.

Our terms for payments, refunds and cancellation are set out in our Terms and Conditions.

Yes. You need permission before sending business-initiated messages such as offers and updates, and you should let people opt out easily. Replies to customers who message you first are not affected.

Templates are pre-approved message formats used to start a conversation outside the 24-hour customer service window. WhatsApp reviews them and groups them as marketing, utility or authentication.

When a customer messages you, a 24-hour window opens in which you can reply freely with normal messages. After it closes, you need an approved template to start the conversation again.

Numbers are restricted when they break WhatsApp’s rules or get many reports from users. Message only opted-in customers, use approved templates and keep content useful, and the risk stays low.

No. WhatsApp’s terms allow AI that supports your own business conversations, such as customer service and sales help, but not general-purpose AI assistants offered to the public. Our AI agent is built for your business conversations.

Yes. Any conversation can move from the bot to a real person on your team at any time.

The AI agent answers everyday customer questions using the information you give it, shares your catalogue and collects lead details. When a conversation needs a person, it hands the chat to your team.

Yes. Add your products with images and descriptions, share them inside the chat and capture orders without sending customers to another app.

The AI agent can reply in Hindi, English and many other languages. You decide the tone and the information it uses.

Through API and webhooks, you can connect your CRM, store or other tools. Tell us about your setup and we will advise.

We take reasonable measures to protect your data and conversations. Read our Privacy Policy for details.

Use the contact page to email us or message us on WhatsApp.