Privacy Policy

WhatsApp Automation (“we”, “us”, “our”) is operated by , with its registered office at . This policy explains how we collect, use, share and protect personal data when you visit whatsappautomation.co.in or use our WhatsApp automation service (the “Service”).

Information you give us. Your name, email address, phone number, business name, billing details and any messages you send to our team. Card payments are handled by a third-party payment processor and we do not store full card numbers.

Information in the Service. Details of the WhatsApp Business account you connect, message templates and flows you create, and the contacts and conversations that pass through the platform, such as your customers’ phone numbers, names and message content.

Information collected automatically. IP address, browser and device type, pages visited, and cookie data.

For information about you and your account, we decide how the data is used. For your customers’ data that passes through the Service, we act on your instructions as a service provider. You are responsible for having a lawful basis and the required permission (opt-in) from your customers to message them.

• To provide, operate and secure the Service, including sending and receiving messages on your behalf
• To create and manage your account and process payments
• To give support and respond to your requests
• To improve the Service and fix problems
• To send service notices, and marketing messages where you have agreed, with an easy way to opt out
• To comply with legal obligations and enforce our terms

Our AI agent uses third-party AI services to generate replies. The messages and business information needed to produce a reply may be sent to these providers. [CONFIRM WITH YOUR AI PROVIDER whether conversation content is retained or used to train models, and state it here] You choose what information the AI agent can use, and you can switch it off at any time.

Messages are sent and received through the WhatsApp Business Platform, which is operated by Meta. Meta handles data under its own terms and privacy policy, and we do not control those practices. Please review them to understand how your data is used there.

We process personal data with your consent or for other lawful purposes permitted by applicable law, such as providing the Service you asked for, meeting legal duties and keeping the Service secure. Where we rely on consent, you can withdraw it at any time, although this may limit what we can provide.

We share personal data only as needed with: service providers such as hosting, payment, analytics, AI and email tools; Meta and WhatsApp to deliver messages; authorities when the law requires it; a buyer or successor if our business is transferred; and others with your consent. We do not sell personal data.

We use essential cookies to keep the site working, and may use analytics and preference cookies to understand and improve it. You can control cookies in your browser settings, though some features may not work without them.

We keep data while your account is active and as long as needed to provide the Service, meet legal and accounting duties and resolve disputes. After that we delete or anonymise it. Conversation data is kept for [ADD RETENTION PERIOD, e.g. 12 months] unless you ask us to delete it sooner.

We use reasonable safeguards such as encrypted connections and access controls to protect data. No system is completely secure, so we cannot promise absolute security, but we work to protect your information and will act promptly if an issue arises.

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the rules made under it as they come into force, you may ask to access the personal data we hold about you, correct or update it, erase it, withdraw consent you have given, and have a grievance addressed. To make a request, email . We may need to verify your identity first.

The Service is for businesses and is not meant for anyone under 18. We do not knowingly collect personal data from children. If you believe a child has given us data, contact us and we will delete it.

Our service providers and infrastructure may be located outside India. Where data is transferred, we take steps to keep it protected as required by applicable law.

We may update this policy from time to time. The date at the top shows when it was last changed. If the changes are significant, we will let you know by email or on the site.

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We will respond to complaints within a reasonable time and in line with applicable law.

Questions about this policy? Email or visit our Contact page.